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Tube solar water heater is good decision
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[REVIEW] winter or cloudy, if the home s solar water heater hot water out of less, or no insulation, so this water heater on the quality of solar cells is questionable.
Winter or cloudy, hot water if solar water heater out of the home less, or no insulation, so this water heater on the quality of solar cells is questionable.
The province is located in Haining solar product quality inspection center statistics, Henin-Hardenne s all-glass solar collector tubes of the actual annual output has reached 150 million. In 2009, total demand for these products is about 300 million. However, market share, the production of solar cells from Haining sales account for only 25% of total market share. This means that about half of Haining s solar collector tube overcapacity.
Shen Bin, deputy director of the center, said, Haining s solar collector tube manufacturers still showed a rapid increase in trend. "Two years ago, only 10 more than Henin solar collector tube manufacturer, has now reached 46." These 46 enterprises, mostly SMEs, large companies are few.
Excess capacity, supply and demand with solar collector tubes have a clear peak seasons, resulting in a disorderly competition in the industry, and ultimately affect the quality of products. According to Shen Bin, the last three years, the production of solar cells Haining, the market s most widely used 57 mm diameter tube integrated pass rate 80%.
The performance of solar cells is directly related to the water heater s performance good or bad. "Quality, but off the solar collector tubes for solar energy absorption and transformation capacity is limited, especially in the winter and cloudy days, a less hot water heater, the water temperature is low, poor thermal insulation properties. A good solar water heater insulation in the winter time is 2 ~ 3 days, but the difference of solar water heaters, water temperature may be only just over one day at room temperature the same. "
Recently, based on "all-glass vacuum tube solar collector," the national standard, the provincial quality inspection center of the solar products prepared by the "Zhejiang Province, all-glass vacuum tube solar collector evaluation of product quality supervision and inspection rules," permitted release. This means that, in the province-wide, for all-glass vacuum tube solar collectors have a uniform standard of supervision and inspection evaluation.
[REVIEW] winter or cloudy, if the home s solar water heater hot water out of less, or no insulation, so this water heater on the quality of solar cells is questionable.
Winter or cloudy, hot water if solar water heater out of the home less, or no insulation, so this water heater on the quality of solar cells is questionable.
The province is located in Haining solar product quality inspection center statistics, Henin-Hardenne s all-glass solar collector tubes of the actual annual output has reached 150 million. In 2009, total demand for these products is about 300 million. However, market share, the production of solar cells from Haining sales account for only 25% of total market share. This means that about half of Haining s solar collector tube overcapacity.
Shen Bin, deputy director of the center, said, Haining s solar collector tube manufacturers still showed a rapid increase in trend. "Two years ago, only 10 more than Henin solar collector tube manufacturer, has now reached 46." These 46 enterprises, mostly SMEs, large companies are few.
Excess capacity, supply and demand with solar collector tubes have a clear peak seasons, resulting in a disorderly competition in the industry, and ultimately affect the quality of products. According to Shen Bin, the last three years, the production of solar cells Haining, the market s most widely used 57 mm diameter tube integrated pass rate 80%.
The performance of solar cells is directly related to the water heater s performance good or bad. "Quality, but off the solar collector tubes for solar energy absorption and transformation capacity is limited, especially in the winter and cloudy days, a less hot water heater, the water temperature is low, poor thermal insulation properties. A good solar water heater insulation in the winter time is 2 ~ 3 days, but the difference of solar water heaters, water temperature may be only just over one day at room temperature the same. "
Recently, based on "all-glass vacuum tube solar collector," the national standard, the provincial quality inspection center of the solar products prepared by the "Zhejiang Province, all-glass vacuum tube solar collector evaluation of product quality supervision and inspection rules," permitted release. This means that, in the province-wide, for all-glass vacuum tube solar collectors have a uniform standard of supervision and inspection evaluation.
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Sun rain solar water heater products passed the certification and testing training
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Sun rain solar water heater products passed the certification and testing training
[REVIEW] 21 August 2010 to 23, organized by the Kam Certification Center of the \"solar water heater product certification and testing training\" classes, successfully held in Shandong Province. Sun, rain sent students passed the training.
August 21, 2010 to 23, organized by the Kam Certification Center of the \"solar water heater product certification and testing training\" classes, successfully held in Shandong Province. Sun, rain sent students passed the training.
Over the course of at home and abroad were invited to standards, certification, testing, policy, technology experts, academics, students participate in training for the development of solar water heaters in the forefront of standards and installation rules for in-depth analysis of case and explain.
The sun, rain, etc. There are training more than 30 s more than 70 quality managers. National Quality Inspection Center Solar (Wuhan) Director Mr. Zhang Xiaoli, Kam Heng, deputy Mr. Ren Wanlin Certification Center at the opening ceremony of course, welcome the active participation of students, and hope that through this training to further improve the quality of solar energy business management attention to enhance the quality of solar water heaters, solar water heater industry in driving the Chinese healthy, sustainable and rapid development. National Quality Inspection Center Solar (Beijing), director Zhang Xin Yu, Kam Certification Center product certification Minister Zong, Intertek Intertek Group Manager Tang also attended the training course very opening ceremony.
The three-day training course aimed at the \"Golden Sun certification and implementing rules and certification introduction\", \"GB / T 6424-2007 flat-plate solar collectors,\" National Institute of Standards and test content and methods of detection, \"GB / T 17581-2007 vacuum solar collectors, \"National Institute of Standards and test content and methods of detection,\" GB / T 19141-2003 domestic solar water heater system technical conditions \",\" \"GB / T 18708-2002 thermal performance of system test method,\" GB / T 17049-2005 all-glass vacuum tube solar collector, \"the national standard and test content and methods of detection, Solar Keymark certification and Europe introduced, Solar heating and cooling Program, etc., a detailed explanation and teaching interaction. After training participants for the training of the theory test, with outstanding results obtained Jianheng Certification Center of the \"Golden Sun Quality Quality Manager\" certificate of good students.
During the training, the State Department counselor, China Renewable Energy Society · Advanced chairman of the China Renewable Energy Society Zhao Yuwen, vice chairman Xu Honghua, Li Baoshan, Secretary-General and his party came to the training site to see all the students to participate in training and friendly group photo. · Advanced chairman said in his speech: The training course content-rich, flexible forms of training, the system of student learning, understanding certification rules, strengthen product quality management, and continuously enhance the industry\\ s quality awareness and quality control, has a very important the role. Only the Chinese solar water heater product quality to strive for excellence, the solar water heater industry to continue to flourish. · Advanced chairman also Jianheng Certification Center, said the organization has full recognition, and hope that this activity will be continued.
After the training, Kam Certification Center of the way through the questionnaire conducted a survey of the training activities. Participants were enthusiastic feedback in the form of training, follow-up training and other aspects of a very valuable suggestions, and said that the training benefit, and hope to continue to carry out similar training, extensive training, so as to achieve continued practitioners improve their own quality and to promote enterprise development.
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Solar water heaters to the countryside Eat Hot Tofu
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to the countryside Eat Hot Tofu
[REVIEW] The future of s in the countryside. In the current economic situation, the solar water heater for small and medium enterprises, to catch the bus home appliances, no doubt seize an out of the woods \"last straw.\" These companies make every effort to prepare for the appliances to the countryside.
The future of solar water heaters in the countryside. In the current economic situation, the solar water heater for small and medium enterprises, to catch the bus home appliances, no doubt seize an out of the woods \"last straw.\" These companies make every effort to prepare for the appliances to the countryside.
However, with home appliances to work, they found, Eat Hot Tofu. Appliances to the countryside is not a solo enterprise, but not to help them out of the \"magic bullet\", market development need to proceed step by step.
Successful in obtaining qualified home appliances, a number of solar water heaters for home appliances magnify the potential to stimulate rural consumption is expected, put a lot of manpower, material and financial resources, even in the absence of the characteristics of the rural consumer market and consumer trends for serious study case, the rush to carry out solar water heater to the countryside.
Solar water heaters to the countryside to carry out work for three months now, and what would happen to market conditions it? Correspondents in Beijing suburbs, Baoding, Hebei and other regions visited found that the rural market because of the huge demand for home appliances and neither has been released immediately, the enthusiasm of farmers to buy has not been stimulated. Corporate marketing and farmers\\ enthusiasm to buy cold stark contrast.
Yi and Zhuang, Hebei Zhuozhou North caicun villagers Wang Yongsheng said that now receive subsidies for home appliances procedure was too complicated, which to some extent, limited the enthusiasm of everyone\\ s buying. In addition, some farmers in the village a few years ago bought a shoddy solar water heaters, water tanks on the cold winter Tianyi cracking, and repair telephone to play, but can not contact the manufacturers, we are bitter pit.
Wang Yongsheng simple words to convey the farmers\\ quality and service of solar water heaters concerns.
I believe that the countryside is a , long-term project, the need to implement a solid, not \"once and for all.\"
We should appreciate is that we see those as home appliances to the countryside as a \"last straw\" for SMEs compared to domestic brands, chose to promote cool program.
Emperor Ming, Tempe, Norit and other domestic solar power companies in rural market research, focus on rural consumers waterproof scale, lightning special needs, to develop more new products for rural markets.
China\\ s solar thermal industry coalition\\ s executive director Luo Zhentao to the author that the home appliances industry is only a promoter, the final development of business and industry and consumers, only to farmers\\ consumer demand, technological innovation and specifications management, brand strategy, in order to make the product the hearts of the farmers in depth.
Shandong Li Liang Wen-Zhe, vice president of Norit worries that if the countryside companies can not self-discipline, standardize management, then the first harm consumers, followed by solar water heater industry-wide. Priority, solar water heaters to the countryside to establish a standard installation and service standards, including in the price included in the materials.
Beijing Temple Solar Energy Industry Co., general manager Cheng Cuiying that the countryside is only for the solar energy company to build a platform, does not mean that all successful businesses will get broad space for development. How to meet the requirements of the policy of home appliances for rural enterprise transformation of existing products, how to build up in the rural markets and efficient marketing network, will be the company\\ s future ability to occupy the key to the rural market.
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Lack of the leading solar water heater
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Lack of the leading
[REVIEW] \"to the consumer right to know, not profits,\" Recently since the major active are called to create a healthy market environment. Experts said that the current solar water heater market is chaotic, the relevant departments should focus on strengthening the standards of construction, in order to regulate and guide the healthy development of the industry.
\"Give consumers the right to know, not profits,\" Recently since the major active solar water heaters are called to create a healthy market environment. Experts said that the current solar water heater market is chaotic, the relevant departments should focus on strengthening the standards of construction, in order to regulate and guide the healthy development of the industry.
Incremental huge market
Solar energy is a broad prospect of new energy. China Renewable Energy Society, vice president Mengxian Gan said: \"There already has a solar water heater market size, solar water heater to maintain the end of 2009 reached 145 million square meters in 2020 will reach 300 million square meters.\"
Although solar water heater with energy saving advantages, but because of the low barriers to entry, product profit margins, making the solar water heater companies have sprung up. Reporters learned that the solar water heater business was more than up to 7500, the company\\ s product quality varied.
Beijing Science and Technology Co., Ltd., general manager Li Qiang Jin Jin said: \"The product quality and service differences will determine the future of business in the market viability of rural market, vast territory, scattered in time for farmers to provide installation, maintenance and after-sales service is the key to win the market. \"
All along, the rural market are a number of solar water heater business to open up the main market, in particular, solar water heaters in 2009 was selected as home appliance product directory, a huge potential market for solar water heater industry to bring a rare opportunity for development.
Leading small business
See good prospects for industrial development at the same time, the reporter also found that the current industry concentration is low, product quality varies greatly, technological innovation so slow that the solar water heater industry is highly competitive, constantly set off another round of price war.
Although the policy of home appliances has greatly accelerated the popularity of solar water heaters in rural areas, but limited to price, quality, service and other factors, solar water heater penetration in developed areas in the 7% to 10%, and less in the Midwest developed regions, the penetration rate of less than 3%.
Li Jin said: \"The biggest drawbacks of solar water heater industry is a long inflated pricing, which resulted in the value of products with a serious departure from the price, although the last two years include solar water heater product catalog of home appliances, but no penetration achieve its original expectations, mainly due to relatively weak consumer purchasing power in rural China, the high price of the product so that they stay away. \"
Insiders said the popularity of solar water heaters to break the price resistance, enterprises should strengthen technological innovation, technological innovation continue to strengthen and scale of development capacity, by mastering the core technology to reduce production costs.
Jilin specialty stores status of solar water heaters, very difficult for consumers to buy the right solar water heaters. Now many brands on the market, many consumers are familiar with the brand, in this case, consumers in the purchase of solar water heaters the first consideration is price. However, some smaller-scale enterprises will simply focus on profit on, but there is no guarantee of product quality, but also in the accessories area can be saved, which can easily lead to problems with the product.
Professional Committee of China Energy Conservation Association, solar Luo Zhentao said: \"China should develop in 2 to 3 years, 5 to 10 solar water heaters leading enterprises, to promote the sound development of the industry.\"
More than 6,000 for the current industry co-existence of the phenomenon of solar water heaters, Luo Zhentao said the root of the problem does not lie in the amount of number of enterprises, the key is to rapidly increase market concentration, the formation of a large number of brand influence, the right to speak of the large enterprises .
Standard quality to be improved
Currently, low power, more energy-efficient products favored by consumers. Solar water heaters as energy-saving products, such as other home appliances, there are also energy-efficient low points.
Although the countries have introduced national recommended solar water heater product quality standards, but this standard is not mandatory national standard, which allows companies are not fully in accordance with recommended standards of national production. Corporate commitment to ensure product quality in general after-market sales will eventually lead to a mixed quality.
Experts suggest that the parties concerned need to expedite the development of industry, production, installation, service and other related industry standards, to allow consumers to buy the rest assured, at ease.
General Xu Dongsheng, China Household Electrical Appliances Association, said in an interview with reporters: \"Although there have been some solar water heater industry standard, but the standard of quality remains to be improved, only that the whole industry in order to improve production levels.\"
Shuaikang also expressed the hope that the industry in product material and product efficiency to develop appropriate standards, want companies to be able to continue the implementation of these standards and implementation in place.
To further promote technological progress, improved product quality solar water heater, regulate the industry, the National Standardization Technical Committee of the solar energy solar energy industry has been standardized and standardized management.
National Committee for Standardization Secretary-General Jia Tieying Solar said: \"The standard solar products not only improve the quality and technological level of the industry have some role in promoting and regulating the solar market and the legitimate interests of consumer protection has some protection. Standard China will also be introduced to enhance the international competitiveness of solar energy products play an important role. \"
Luo Zhentao also revealed that the solar water heater energy efficiency standards scheduled to trial in September 2010, for approval before full implementation. For the promulgation and implementation of energy efficiency standards, Luo Zhentao that will improve the industry, the brand concentration has important role in promoting a number of large enterprises will get the opportunity to increase market share.
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Solar water heater industry slowdown much-needed break
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Solar water heater industry slowdown much-needed break
[REVIEW] China\\ s solar industry has gone through 30 years, a number of in leading enterprises struggling to open up, this industry gradually gained market recognition. In 2009, solar water heater product was selected as subsidies for home appliance products, but also as a landmark event. However, when many companies are still immersed in the solar water heater 2009, the great development of the joy, the slowdown of the real mercilessly break their vision for 2010.
China\\ s solar industry has gone through 30 years, a number of solar water heaters in leading enterprises struggling to open up, this industry gradually gained market recognition. In 2009, solar water heater product was selected as subsidies for home appliance products, but also as a landmark event. However, when many companies are still immersed in the solar water heater 2009, the great development of the joy, the slowdown of the real mercilessly break their vision for 2010. Many small businesses face the cut-off or close down, how solar energy companies in the new round of competition will survive?
Slowdown, the industry reshuffle curtain in recent years, national policy support, in particular, driven by policy of home appliances, solar water heater industry, there has been explosive growth, which caused many companies for 2010 high hopes for sales of solar water heater industry, upstream and downstream companies are constantly expanding production capacity. Large enterprises have set up factories, for capacity allocation; small businesses to be outdone, launched the production line; the same time, the upper reaches of the solar water heater parts business also continued to grow, making a substantial increase in market supply. In 2009, the policy of home appliances under the stimulus, the purchasing power of rural market to be released, the industry also seize the opportunity to achieve explosive growth; into 2010, China\\ s urbanization process moves forward so that many villages are being merged into satellite, making the high degree of dependence of rural enterprise market some of its retail purchasing power is suppressed, rigid demand decreased.
Subjective expectations too high, the objective of oversupply, overcapacity, the main reason for slow growth is induced. Significant increase in corporate supply, market demand has declined, more intense competition among enterprises in the shift in the situation, the slow pace of development is normal.
Cut-throat competition, the market calls for brand concentration
The solar industry with low barriers to entry, profit margins, the market was mixed, the growing polarization between enterprises. Large number of no-name brand to be the impact of low-priced products; small brands will need to continue to lower prices to get the living space; the middle of the corporate brand is difficult over large enterprises, small on price but no match for the workshop produced no-name.
The result of vicious competition in the market is the decline in profitability and sales. First half of the data show that eighty percent of the solar water heater companies have varying degrees of declining sales, inventories and other issues. From the current situation, the solar water heater industry will become less and less profit, brand concentration and firm size is the trend.
Many big brands can use the power of the brand in the homogenization of thousands of serious s in Deus Ex. By the shuffling process industry, solar water heater industry should make structural adjustment and industrial restructuring and improve the brand concentration, encourage enterprises in scale, technology can be improved, providing better products to market.
The rural market is becoming saturated, should seek new breakthroughs
Over the years, the development of solar energy companies rely mainly on the rigidity of demand in rural market pull, but after 10 years of development, the national solar energy solar energy in rural areas to promote sales of developed areas has become saturated, especially in Jiangsu, Zhejiang, Shandong, Henan and other solar consumption province. To break through the bottleneck, companies must have to the city, to seek new breakthroughs in high-end.
The development of engineering sector in recent years the market is a major highlight. In recent years, with the state can support efforts to increase renewable energy and building energy efficiency indicators improved, more and more cities are choosing solar energy as a complete \"green index\" tool. It is understood that, early in 2006, Shenzhen, clearly defined, with the conditions of the solar collector the following new 12-storey residential buildings, the construction unit should be configured for all household . Since then, many provinces have launched a similar local policy. As the main origin of the solar water heater, Jiangsu, Shandong and Zhejiang is the reduction in solar assisted building walked on ahead. Place mandatory installation of solar policies have been put to the rapid development of the project was the market. Although sales of solar energy is still the greatest contribution to the rural market, but the urban market will continue to be the next major market, the mainstream product projects from one machine to the transition.
Solar province, Jiangsu Province, Jiangsu led the development of solar thermal, photovoltaic application of technology and market maturity in the country has been in a more leading position among the nation\\ s top three solar water heaters, and Beijing, Shandong, par, value of 200 billion more than 300 enterprises, the formation of a number of domestic and international competitive brands and products. China solar water heater products in the countryside, the province has sun, rain, Hua Yang, glory, Sunshine, per liter, on profit, Bedford Wright and other 15 winning, solar hot water project in the district, schools, hospitals and industrial has been promoting the use of a large area.
September 1, 2006, Jiangsu officially implemented a new report on \"Residential Design Standards, Jiangsu Province,\" mandatory \"new residential solar water heater should be centralized configuration system.\" In 2008, Nanjing, Jiangsu province and is provisions, new 12-storey hot water supply system must use solar water heaters. According to the above provisions, Jiangsu rapidly around the action, including design, plan approval, construction, quality inspection departments and real estate developers, whether active or passive, strict implementation of government regulations to force the use of solar water heaters.
As the new products, the advent of new equipment, can now mandatory for any residential solar water heaters, high-rise, high-rise, four air source heat pump can be used above conditions are ripe, to promote solar water heaters, solar energy is bound to accelerate the development of Jiangsu .
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How do after-sales service of solar water heaters
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How do after-sales service of solar water heaters
[REVIEW] service merchandise throughout the sales process is one of the key; is the inevitable outcome of the fierce market competition, and brand based on the strong opponents of the forests; our dealers products service responsibilities and obligations.
After-sales service of goods throughout the sales process is one of the key; is the inevitable outcome of the fierce market competition, and brand based on the strong opponents of the forests; our dealers products service responsibilities and obligations.
Some distributors to service as a channel of profit growth again; some dealers that the burden of sales, then we look at how to service it in the end? Service is a "double-edged sword," Dance of the good, the key in the dance "the sword" have no superior, "sword", if it freely, "and the sword," one, then the service can make These customers become your loyal users, for products, brands and stores to talk about things you do publicity, generate word of mouth, to bring you unlimited business opportunities and profits. Otherwise your sale will be a heavy burden.
How do service shall be as from the next aspects:
1, we must first establish a correct concept of service
Service concept is a personal long-term culture (or store) the charm, the seller should establish a "genuine customer service" concept, with a clear conscience sales service, and not just for show.
In spring 2005, I went to Tianjin to visit Mr. Sun do plumbing business, his store a large, open area of ??not less than 300 square meters, six or seven waiter busy around, business is booming. When asked about his business better than others Why, he told me the story happened to him: 30 pm bumper year in 2003, Mr. Sun ended the year a person busy, happy New Year back home, the family just 20 km from the city to his home city a user called me and said elbow on home water leakage, so sent in the past maintenance, installation work, but the store has been a holiday, Mr. Sun also can take the New Year and as far away as 20 kilometers outside of the home delayed two or three days but he did not do so, just want to not affect the user because of elbow leaking New Year, the city immediately drove back to the user of the maintenance, when the user know that Mr. Sun to fix a bend is 20 km away from the home back to the specialist, the family was very moving, to say we should stay in his home to eat dinner Mr. Sun. One can imagine that the user whom the future of the plumbing business will dry. As long as we are "in good faith for the customer service" under the guidance of thought, I believe we will be rewarded.
2, do a little more than the competition, than the user s heart a little more than expected
The face of an increasingly competitive solar market, all manufacturers of dealers to lay emphasis on services in this card, if we are all the same services, such as receiving calls, then the appointed time came to repair, fix to fill a single return, after-sales staff step by step do their share of the work, this should be, but still not enough, our services should be more than the opponent on a grade, for example: if the solar installation is completed, within three days of phone calls asking to use, mainly because just bought a solar energy user, do not quite understand the use of the product, there are fresh, high expectations of insecurity and the multiple psychological, make a phone call asking about, is to allow customers to be assured.
When the user for three months, they still call or home visit, mainly to forget that we do not let customers order more exchanges, the establishment of feelings, mutual understanding, enhance trust. Customers will also be good to them that the products recommended to more friends. Of course there are many other ways to make services such as comprehensive physical examination of solar energy before winter; new users for the same solar cell, the way to access old user; as the year to send some small gifts.
Sales service, but also provides premium services beyond the expectations of consumers. For example, we are committed to service calls within 24 hours of receiving home care, and basic do not actually over 6 hours was home, which is more than expected. And so every time, and provide a very professional service, then the customer will be showing the psychological satisfaction. In addition to other service personnel to do some extra services (such as the elderly can help at home with his shoving garbage bags down the stairs, a small basin repair the defects, etc.), then it will give the customer a pleasant surprise. At this time, customer satisfaction is manifested from the heart, he thinks you do not have any utility.
3, have the courage to do after-sale innovation, innovation
"Think not afraid, afraid can not" do the services and products to do the same, to be innovative. Let us learn about the cross: in a washing machine to a repair shop, the boss of a small business is always booming, he repairs washing machines and others, the difference is that each user site maintenance, always in advance with with a washing machine can use, such as a user of the washing machine a short time fix it, he put the spare use of washing machines allow users to stay temporarily, washing away the bad maintenance, repaired to give the user after the change over, he is such a new ideas will be in exchange for a large number of repeat customers. We have innovative solar energy industry, services, dealer friends, usually to more refined, more research, more reference, look at the disadvantages of our industry where our competitors weaknesses where others have not done well by us do, innovation comes from inspiration, let me start seriously thinking about the brain now!
4, good after-sales service staff training
We are mostly solar store sales, installation, sale together, sales by the installers do the job, so they should first do a good job training. Strengthen after-sales service personnel-related training, including professional knowledge, attitude, language services, service standards and other aspects of training. Training employees to make good after-sales service with professional product knowledge, positive attitude and the spirit of serious and dedicated service to the customer at work to provide more and better service quality to win customer satisfaction. All of the solar installation, maintenance personnel must be trained to posts.
Some installers only experience to the job, "two or three, half-comprehended, brought on the installation," chaos is also frequent, installation services, etc. This has resulted in expenses of the dispute has never stopped, how can we speak on customer satisfaction? There was a word said: "We were first produced, followed by manufactured products." Good service is by a professional, formal and systematic training of service personnel to accomplish and achieve. Haier to do in this area very well. They attach great importance to the overall quality of personnel, such as product knowledge, service response standards in areas such as training, regularly hold sales training. Train service personnel have excellent professional knowledge and dedication to customer service responsibility.
5, the peace of mind for handling complaints
Services, no matter how good it is impossible to do 100% customer satisfaction, because the quality of my users will vary, there were customer complaints, handling customer complaints is to listen to their grievances, constantly correcting their mistakes, to maintain business reputation. Used properly, can not only enhance and strengthen relationships with customers, and even promote sales growth, how to deal with and solve these problems?
? Once the customer complaints, should respond quickly, and strive in the shortest possible time a comprehensive solution to the problem, give the customer a reasonable answer.
? questions to clarify responsibilities, and for their own reasons because of inconvenience or loss caused by the customer, to give compensation or returned because of customer dissatisfaction caused by other reasons, to explain to customers in a timely manner, and to help them solve the problem, for indeed because the customer s own reasons, to be patient to respond.
? service by service personnel work with customers to complete the exchange and communication. Real life, only the business professional, peace of mind, attitudes, good service, it may provide high-quality service to satisfied customers. Each person in the life and work, there will be emotions, happy or worry will encounter things. Therefore, to provide satisfactory service to customers, as service personnel, we must have a strong sense of service. Mentality must be smooth, dry and not be maintained, reasonable manner. Service good or bad sense of service to customers is to determine whether to provide quality, customer satisfaction based service.
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Solar water heater industry standards to be further strengthened
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industry standards to be further strengthened
[REVIEW] According to China\\ s solar thermal industry League Secretary General Huozhi Chen said, the solar water heater energy efficiency standards will be the end of October to complete all the work, to the national energy-efficiency labeling management center trial.
Recently, according to China\\ s solar thermal industry alliance Secretary-General Huozhi Chen said, the solar water heater energy efficiency standards will be the end of October to complete all the work, to the national energy-efficiency labeling management center trial. In addition, the \"solar air collector technical conditions\", \"solar air collector thermal performance test method\", \"split double-loop solar domestic hot water system technical conditions\", \"split double-loop solar domestic hot water system performance test method \"four solar thermal technology using national standards seek to complete the stage. Implementation of these standards will raise the threshold for market access of , regulate the industry.
Solar water heater installation and construction are inseparable, especially in high-rise buildings of the city, if you want to promote solar water heater, it must work out with a combination of standard construction, so as to ensure the building appearance, ensure the installation quality, increase applicability. Unfortunately, however, so far, China has not yet a complete combination of solar energy and building standards, only some of the local standards, so far this year, the solar industry growth slowed, shuffling into the warm-up stage, the industry standard whether the scale needs further strengthening.
For questions about installing solar water heaters, Dalian building energy management official said, the city Construction Commission has released a document, the past is to ask the following six layers of residential and residential construction in the building when necessary to unify the installation of solar water heaters, they have recently relevant standards are being developed, ready to install solar water heater requirement extended to 12 floors.
Insiders pointed out that, in principle, if the introduction of building the solar system, they must have a certain standard, so that all the designers, all of the real estate developers and construction of all the people in the industry through standardization system, at an early stage can for building integration considerations, just as every household security windows, high-rise elevator to be installed as natural. In the present case, the best way is to keep them in the implementation of norms, the establishment of demonstration projects to promote the project specifications, complete in the demonstration, in turn, regulate construction, so as to promote the integration of solar energy and building healthy development.
Operation of a series of solar-related accessories to do the showcase. In the following orders at the dealers have on the promotion of the product will do further consultation and understanding. At Gedi signed a four-site dealer, golden accessories on-site orders 4 million.
The success of the forum, mainly large U.S. international information held in June in Shenyang Fortune Forum dealers an extension of influence, while the success of the forum sponsors and the organizing committee is also inseparable from the early stage of such adequate preparation. We held many forums such wealth, summed up a set of effective methods. In this year the solar thermal industry is weak in the case, in order to allow services to in-depth market to go down to the dealers, major U.S. international information marketing model for such a meeting should copy the entire Northeast, so the dealers can learn more number of professional marketing knowledge and marketing techniques. Large U.S. international information will continue to conduct market research, launched in line with requirements of the entire northeast region of the solar dealer training courses. \"Great Northeast U.S. Office of International Information Manager Zhang Yongqing said.
Two dealers in the Northeast as a Fortune Global Forum, general manager of Shenyang bit of a peak gold leaf parts told by two co-Fortune Global Forum, the gold leaf parts in brand communication, channel investment and brand awareness and other aspects have been improved rapidly Such cooperation is gold leaf parts in the entire northeast region for the development of a very rare opportunity. Place manager, said the United States with large gold leaf accessories will continue to strengthen international cooperation in information, whether to open such a forum where we have to carry out effective cooperation.
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many families in the purchase of water heaters
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Solar water heater is not easy to love you
Because solar water heater energy saving, many families in the purchase of water heaters, when will it as the first choice. However, in many residential areas Meijiang, this environmentally friendly water heater was shut out, because to say only one, that is to install blocked.
Because solar water heater energy saving, many families in the purchase of water heaters, when will it as the first choice. However, in many residential areas Meijiang, this environmentally friendly water heater was shut out, because to say only one, that is to install blocked.
Recently, Mr. Xu has just moved to Park perfume bought a solar water heater, but during the installation process, but was on the top floor tenants obstruction. When asked the property management staff, the answer is "in principle, does not allow installation of residential solar water heaters." That is, if Mr. Hsu and the top floor of the owners to negotiate fail, then, on to the roof will not be able to buy a new solar water heater installation. Reporters found in the area, in fact, in the district on the roof, not without installing water heaters, solar water heater is only one of the few, the "owner" is the top floor of the household.
It is understood that in many communities Meijiang, like Mr. Hsu, same as many households to install solar water heaters in the encounter obstacles. Fang water park is not allowed to install solar water heaters communities. Property staff, said the original design community, not only on the wall does not allow for the alignment of the pipe solar water heater, roof and no place to install solar water heaters. "If the owners of fixed without drilling, there may be damage to the waterproof layer." Officials said property, of which there are many owners worry that if the solar water heater drip, bubble may be a bad roof and walls.
Solar water heaters, with its energy saving and durable features, popular with residents of all ages. That is why many of the residents of the district prohibiting the installation of the practice in the offing. Some residents believe that the top floor of the roof not only belong to all owners, but the public area, are building all owners, if someone wants to install solar water heaters, the rights of the owners, others have no right to interfere. However, property companies also expressed their concerns. "If the owners to install solar water heater damage caused by building the body, or cause inconvenience to other owners, we can not define the relevant responsible person." Property s staff said that they do not allow residents to install solar water heaters, the main reason.
China s "Renewable Energy Law" to encourage units and individuals to install and use solar hot water system, and because of the lack of hard and fast rules, making it difficult for energy saving and environmental protection forward. Although the district has still a lot of Meijiang not allow owners to install solar water heaters, but in the South Meijiang opening of many new residential projects, developers have discovered the problem, beginning in the real estate developers set aside to install solar water heaters base, and even some real estate owners to install a unified, written into the contract as a gift, to avoid future conflicts require the installation of a single owner.
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Tagged solar collectors, solar hot water, solar powered hot water heater, solar water heater china
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Solar water heater market ushered in the cold is over a small sun
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market ushered in the cold is over a small sun
[REVIEW] 2010, as the world economic crisis, \"fever\", the global economic recovery; home appliances to further advance the pace of new rural construction, etc., will make into the golden period of development. This is undoubtedly so that the general solar entrepreneurs are very excited, have been gearing up a big fight. However, a reversal of previous years, the vagaries of market supply and booming phenomenon of the spring, sales suffered a \"small cold\", no doubt to many companies splashed a pot of cold water. \"3.15\" and \"May Day\" holiday sales and other major effect was significantly reduced. At present, some of the production in a semi-stagnation, do not know how to deal with the situation.
2009 China solar water heater market in the global financial crisis spreads, market competition and other factors, remains more than 30% increase in rapid development. The reason is that in the country to vigorously promote energy conservation, new rural development and promotion of policies such as home appliances, solar water heaters to environmental protection and energy saving advantages gradually accepted by consumers. The end of 2009, Premier Wen Jiabao on the World Climate Conference in Copenhagen, for the first time that China is the world\\ s solar water heater installation space superpower, and said it would develop new energy sources such as solar water heaters and renewable energy. In 2010, as the world economic crisis, \"fever\", the global economic recovery; home appliances to further advance the pace of new rural construction, etc., will make solar water heaters into the golden period of development. This is undoubtedly so that the general solar entrepreneurs are very excited, have been gearing up a big fight. However, a reversal of previous years, the vagaries of market supply and booming phenomenon of the spring, sales suffered a \"small cold\", no doubt to many companies splashed a pot of cold water. \"3.15\" and \"May Day\" holiday sales and other major effect was significantly reduced. At present, some of the production in a semi-stagnation, do not know how to deal with the situation.
\"My investment is several times greater than in the past, why the season has been frozen, the problem lies in where?\"
\"I\\ m in marketing and management has done a lot of adjustments, and increased support, but no opener?\"
\"Dealers do our best under the leadership of sales, using a variety of promotions, sales are still not clear up.\"
What companies have started to reflect on their own where the problem lies in the future the market will show what kind of trend it? Industry reshuffle is officially opened … … market rare \"cold spell\" cause that?
Analysis of \"cold spell\" of the six root cause
Chinese New Year I have been in the market line with the dealers and consumers communicate, and communicate in depth with some of the entrepreneurs, their analysis that the market has been a \"cold spell\" because the performance of six major factors.
1 competition: the beginning of warm boiled frog
In recent years, the industry has maintained rapid growth, 08,09 economic crisis let people see the tremendous opportunities the industry, some have been externally oriented businesses, such as old appliances business began to have fought in the solar water heater industry. Companies in the industry is in many ways under the foot, fully prepared to meet the golden period of development. Successful home appliances brand in 2010 reached 171, medium and small brands began to compete in the market. In product, sales and other serious homogenization, the company began a price war. March and April in particular is the best time investment, some local enterprises to open the same day there will be investment to support policy efforts to a more than a big, big flame starting price is also available.
Xi\\ an City is well-known solar boilers, solar water heater market. I found that the market is about 300 stores, some five or six brands of store operations, a variety of brands could be seen. The wholesale store sales staff to see past guests began selling. \"Sir, to see what kind of solar water heater products, our home cheap, what brand to have.\"
U.S. vice president Zhang Jiangping largest solar company said that at present a large number of dealers because of lack of information, did not give their exact location, lack of comprehensive ability to judge, do not know what kind of brand selection; and manufacturers could not find a dealer is. During this time, hovering at a loss, the dealer inadvertently care stores, not to mention marketing, and this led to a lot of brands in the local market sales decline.
In the course of my research found that in the store-lined streets, many solar energy and store the image quality is not high, but less attractive. The store mostly play a decisive role in the Purchasing Guide lack of product knowledge, product selling elaborate enough, basically no sales techniques, image quality is poor, lack of communication such as affinity, ultimately, the price issue. I Zhejiang, Anhui, Henan and other provinces of stores Purchasing Guide exchanges. Purchasing Guide is not very clear that many ordinary vacuum tube with three executives of the difference, just know that there are differences or whether the price was not the same as thermal efficiency, specific differences is not clear how much, let alone to explain the technical aspects of friends.
New Energy Co., Ltd. Zhejiang Yang Chen Yang, Hong Kong Hong Kong said that at present only a few large enterprises in the industry for the terminal Purchasing Guide for information on training, leading to the terminal or by a large number of Purchasing prices to attract consumers. Price war can not build the brand, which is universal. Yang Hong Kong in addition to solar energy company focused on training, but also to invite the experts in time-to-end guidance.
Development trend in the industry, driven by the development of enterprises so smooth, basically at the \"pampered\" state, and this \"cold spell\" so that they began to wake up thinking about how to deal with more intense market competition.
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Kam success Certification Center product certification
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Kam success Certification Center product certification and testing of Training
[REVIEW] 21 to 23 August, organized by the Kam Certification Center of the \"solar water heater product certification and testing training\" classes, held in Shandong Province. During the training, the State Department counselor, China Renewable Energy Society · Advanced, China Renewable Energy Society, Vice Chairman Zhao Yuwen, Xu Honghua, Li Baoshan Secretary-General and his party came to the training site to see all the students attending the training.
August 21 to 23, organized by the Kam Certification Center of the \"solar water heater product certification and testing training\" classes, held in Shandong Province. Over the course of solar water heaters at home and abroad were invited to standards, certification, testing, policy, technology experts, academics, students participate in training for the development of solar water heaters in the forefront of standards and installation rules for in-depth analysis of case and explain.
The sun, rain, etc. There are training more than 30 s more than 70 quality managers. National Quality Inspection Center Solar (Wuhan), director Zhang Xiaoli expressed the hope that through this training to further improve the quality of the solar business management attention to enhance the quality of solar water heaters, solar water heater industry in driving the Chinese healthy, sustainable and rapid development.
The three-day training course aimed at the \"Golden Sun certification and implementing rules and certification introduction\", \"GB / T 6424-2007 flat-plate solar collectors,\" National Institute of Standards and test content and methods of detection, \"GB / T 17581-2007 vacuum solar collectors, \"National Institute of Standards and test content and methods of detection,\" GB / T 19141-2003 domestic solar water heater system technical conditions \",\" GB / T 18708-2002 thermal performance of system test method \",\" GB / T 17049-2005 all-glass vacuum tube solar collector, \"the national standard and test content and methods of detection, Solar Keymark certification and Europe introduced, Solar heating and cooling Program in areas such as a detailed explanation and teaching interaction. After training participants for the training of the theory test, with outstanding results obtained Jianheng Certification Center of the \"Golden Sun Quality Quality Manager\" certificate of good students. Sun, rain sent the students passed the training, and said that the training benefit, and hope to continue to carry out similar training, extensive training, so as to continuously improve the quality of its practitioners and to promote enterprise development.
During the training, the State Department counselor, China Renewable Energy Society · Advanced, China Renewable Energy Society, Vice Chairman Zhao Yuwen, Xu Honghua, Li Baoshan Secretary-General and his party came to the training site to see all the students attending the training. · Advanced, said the training course content-rich, flexible forms of training, the system of student learning, understanding certification rules, strengthen product quality management, and continuously enhance the industry\\ s quality awareness and quality control has a very important role.
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Tagged solar air conditioning, solar hot water heat, solar water heater china
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