Thirty thousand yuan installation of is not burning hot water in winter
Mr. Wang reflects: In 2007, I bought a Solar Equipment Co., Ltd. Hangzhou Heriot , but from the second year I found it a problem. Past few years I have asked them to repair it several times, but did not fix. Hope to help defenders.
In September 2007, Mr. Wang spent 30,000 yuan to buy a set of solar equipment Co., Ltd. Hangzhou Heriot model FT303M solar water heater. \"This can use solar energy, but also with electric heating system, so when cloudy water heater can also use the same time, I can set the desired temperature insulation, once the water temperature is lower than my tank set given temperature, electric heating system will automatically start the heating. \"Wang said.
However, from the second year, Mr. Wang discovered that this water heater is not as advertised so easy to use. \"Summer time is just fine, but in the winter, this water heater to die, and I found that solar heating alone, even if the sun full two solar day, the water temperature reach high standards, the use of such water bath will be very much the cold. when heating systems need electricity to the water added to 60 ?. \"Mr. Wang said,\" and the water heater insulation is also very bad in winter, the water I cooked the day
, The next morning will become a normal temperature, there is simply not take. Even ordinary water heater insulation is better than it. \"
Hangzhou Heriot Solar: The device does not require no maintenance problems
Problems are identified, Wang repeatedly Solar Equipment Co., Ltd. Hangzhou Heriot repair. \"The equipment warranty is three years, but to repair a lot of times they are not out to solve the problem now has ?????, the old problems are not resolved.\"
Mr. Wang said, on March 14 this year, he was with the help of Xiaoshan, Hangzhou Industrial and Commercial Solar Equipment Co., Ltd. Heriot consultation, and finally signed an agreement. \"Agreement, the business within a month to help me fix the water heater, or give me for a new water heater.\"
A week later, Heriot Solar Equipment Co., Ltd. Hangzhou sent to home repair. However, the maintenance staff in the post-test that, Mr. Wang of the water heater and no quality problems, no maintenance.
For this answer, Mr. Wang is very satisfied: \"The water heater insulation, water heaters generally do not even like, they do not go to check the insulation system and now I find them to repair, they do not come.\" The thought of spending the equipment 3 million, Mr. Wang was not worth it for himself.
Consumers are demanding business maintains \"Heriot\" recommend to a third party testing
Recently, reporter learned from the Xiaoshan industry and commerce, the contradiction between Mr. Wang and businesses have focused on the quality of the water heater, consumers suspected quality problems, but no businesses found that after repeated testing of quality problems. If consumers want to prove the existence of quality water heater problems, you can go to testing organizations to help, as long as the detection of water heaters do have quality problems, you can require businesses to implement the agreement on the contract.
Subsequently, the reporter contacted Heriot Solar Equipment Co., Ltd. Hangzhou person in charge of Mr. Wu.
Mr. Wu said: \"the quality of our water heater is absolutely no problem and he can go to a third party to detect, if it is a quality problem, we are sure to give him change, and, Mr. Wang of the water heater is not directly from our company purchase, our company is a semi-finished products factory, this one is responsible for solar energy, we have tested this part many times, are no quality problems. other parts of the problem, then he should find from where to buy where responsible, and this tube does not belong to us. \"
This explanation for Mr. Wu, Mr. Wang retorted: \"The company name is on the order Heriot Solar Equipment Co., Ltd., Hangzhou, and who also had to install their company. How can they say no go so?\"
Mr. Wu said: \"This company is later acquired over, before the things we do not know.\"
In this regard, Xiaoshan business relevant staff said: \"In this case, depends on how the original purchase agreement is agreed upon. Mr. Wang, the business sector can then explain the current situation in the business of the duties and powers range, we will do our best to give help. \"