Solar water heaters cause many disputes CASE market supervision is blank
In recent days, the newspaper has been receiving a number of people called the hotline, complaints burst, or the consumer and business disputes arising on the issue of compensation. So, the sales of solar water heaters in the capital today? Water heater how to use after installation? Reporters launched an investigation.
Solar water heaters cause all kinds of disputes
July 16, who lives in the five towers of the public gardens reflect Ms. Chen, from the second floor of households installed solar water heaters in the roof, the roof of the home frequent leakages. Ms Chan told reporters: \"From last year, my family has been flooded three or four times, that is caused by solar water heater leaking, I often consult with tenants on the second floor, at first the other side also paid me some money, but this did not solve the total question, my family has just completed renovation on the leaking now and made us very nervous neighborhood, on the second floor tenants that the victims themselves, but in consultation with the dealer paid unsuccessful. encountered such a situation exactly who bear the responsibility? \"
Similarly, public Zhang also met a few days because of trouble caused by the solar water heater mind. July 11 afternoon winds, resulting in Mr. Zhang\\ s installed in the roof were blown. Mr. Zhang said: \"loud noise was heard outside the house, my home solar water heater installed in the roof of the wind turned from the top floor was a large fall on the ground, while others are home safe and sound. Water heater storage tank and stand at the same time plunging to the ground, Almost all stand on the broken pipe, storage tank and water tank severely deformed. Fortunately, there was no pedestrian through, causing no casualties, but smashed the downstairs of an electric bicycle, because the payment, I was, and distributors negotiations, but in any case they do not recognize their own installation problems. \"
Metal market is gradually fading out
Reporters visited the old district found that years ago the use of metal tube solar water heaters (solar water heater industry, also known as brass) users are reflected to the correspondent, the water heater installed in an attic within a brass have been stolen, or is replaced, resulting in their own home solar water heater is not working, gradually the water heaters was idle, and with the increased consumer demand, the metal-type solar water heater water heater manufacturers have been eliminated.
Ms. Zhang, who lives in a small Black River nearby, told reporters: \"In 2006 when we installed a total of 28 residential units of metal tube solar water heater, the results within a few days remaining copper was stolen on a few, which are small theft go, but does not rule out someone\\ s after-sales maintenance man when the water heater repairs, pilfering stealing copper pipes for our family. \"
Post reporter went to the original residential building area, see the installation of a metal roof tube solar water heater, under the guidance of the residents, the reporter found that the district leading to the roof of the channel has been locked. Resident of the uncle explained to reporters: \"A few years ago lost brass particularly frequent, then we put residential property company locked the channel leading to the roof, and if someone needs water heater repair, maintenance personnel come until after the first to the property register, and then hand accompanied by the property company, maintenance personnel can reach the roof, much to avoid stolen or stolen for the copper case. \"
Why become a copper thief goal? Why waste the water heaters will be it? With these questions, the reporter interviewed Tsinghua Solan solar water heater dealer Wang. Mr. Wang told reporters: \"general each metal tube solar water heaters, the installation of a 18 brass, a copper\\ s copper production of material removed can be sold for 10 yuan, after taking about, and sometimes inside the metal tube brass copper stolen will be sold out, so start with the goal to become a thief now in the district where such water heater is almost depleted, the installation location in the corner might be able to survive, but according to my observation This water heater is basically no one will use. \"
\"The current market for solar water heater, replaced almost all the solar water heater vacuum tube, and hand over the metal tube security, on the other heat-absorbing performance, parts are not easily stolen, while the metal tube solar water heaters in winter easy cracking, coupled with relatively high replacement costs, if all the replacement cost is about the thousand or so, causing many families to the original idle water heater, water heaters are gradually eliminated from the solar water heater market. \"Wang added further said.
Overall decline in sales of solar water heaters
July 18, the reporter visited Hohhot, major appliance stores found that sales of solar water heaters Poxian deserted. On the morning of reporters came to the city of Zhongshan West Road, a few appliances and found water heater type, brand variety, but the display on the shelf of solar water heaters are few. Salesman Li told reporters: \"I have been in the electrical distribution industry for three years, found that nearly two years, the solar water heater market goes down, customers often come to consult more, but very few actually purchase Choose the number of customers purchasing electric water heater far more than the customer choose to buy solar water heater. \"
Subsequently, the reporter first call Tsinghua Solar solar water heater Hohhot outlets. The store\\ s Li told reporters: \"In recent years, Hohhot area of ??solar water heaters sold well, especially as our agent brand by Quality Supervision Bureau and other departments can be found, Qinghua Sun\\ s market is the best In 2006, I here only a year more than 300 retail units, but now sales of 100 units a year are less than. \"
In the reporters call Himin unis sales service centers and direct sales shop in Hohhot solar water heater, and the answer is solar water heater market in recent years, the city hit bottom, even if well-known brand, annual sales are less than one hundred units.
Part of the district limit install solar water heaters
What causes low utilization of solar water heaters do? Qinghua sunlight solar water heater outlet store Manager Li Hohhot phrase: \"The market outlook is not Hohhot, the most important factor is part of the installation of new residential restrictions in other areas to promote energy conservation, there had been the purchase of a solar water heater subsidy of 500 yuan, but the city has banned many residential installation, installation of household deduction or deposit coupled with genuine imitation selling price is lower than the purchase price in order to seize the market, solar water heaters and electric water heater consumer higher one-time investment, but also affect sales. \"
Reporters visited the east coast of the International Hohhot, Madison Square Garden and other high-end residential, found in these communities are restricting the use of solar water heaters. East Coast International General Manager, Assistant Ma told reporters: \"We supply water district adopted a uniform approach is easy to use, household water heaters do not need to buy, but restrict the use of residential solar water heaters, mainly worried that the water heater during the installation process easy to destroy water, or not securely installed, resulting in its being blown windy weather, etc., to the owners of a security risk. \"
Then the reporter went to Tax Court, respectively, district, and district, names Fengjing district. Found in all these communities have the attic roof to install solar water heaters are prohibited, although some residential properties are not mandatory, but the owners do not advocate large-scale use of solar water heaters. Knights in the Yuan City area, the reporter saw that although the district does not limit, but the installation of solar water heaters are very few households.
Tax Court, the district\\ s property manager, told reporters: \"We have almost no use of solar water heaters, residential households, it has never been triggered by the solar water heater disputes and accidents. Is not allowed in principle to residential owners to install solar water heaters, fear will destroy the community The overall appearance. \"
Of course, not the reporter\\ s visit in the rejection of all residential solar water heaters. District Court in the hope that the sun, the reporter saw the roof of a unified property owners within the district set up the same brand of solar water heaters. Members of the residential property order, told reporters: \"We are residential solar water heater installed by the Organization of the property, and uniform use of the same brand, and the property sector have a professional installer, does not allow owners to install. The one hand, the district installed a unified roof looks neat appearance, on the other hand if the water heater problems in residential property will be liable, to avoid the owners or between owners and distributors a dispute between. \"
Bacheng users do not buy solar water heaters account
July 19, the reporter will be \"their home renovated to choose what type of water heater?\" The topic into the forum for discussion of the results Bacheng users do not want to use solar water heaters. Friends \"who listen to the string off,\" said the solar water heater looked easy to use, very low power consumption, but need to set up on the roof, but it is not live on the top floor, in case of a leakage phenomenon, will bring inconvenience to the top floor of the households, easily from the dispute. The users\\ ring alone, \"said:\" The solar water heater on the top floor is very safe, In the event of natural disasters such as earthquakes or strong winds, it is easy to drop down injuries, harm to others more harm than good. \"20 friends, there are 16 users would not use solar water heaters, there are four friends that you can choose, but must choose well-known brand, with a high-quality after-sales service and dealer purchase agreement signed by the vendor, will consider buying.
A water heater for many years engaged in the sale of Wu told reporters: \"Now the solar water heater market freeze, water heater, acting as my brand, sales of solar water heaters, electric water heater is several times, so the one-year data show that the solar water heater has been gradually fade out the consumer\\ s home. \"
Distribution of light weight solar water heater sales is serious
July 18, on sale and use of solar water heaters, the reporter contacted the agent of the city a brand of water heater in 10 years of Mr. Ma. Mr. Ma said: \"A few years ago the city\\ s water heater market, common to focus only on sales, without attention to installation, service and other issues, leading to more disputes behind the development of many communities are beginning to today do not accept the solar water heater Generally well-known brands such as solar water heaters, be very cautious before the sale, will first understand the customer\\ s installation environment, only to ensure the absolute safety of the installation environment will be sold under the water heater, and send professionals responsible for the installation if the customer requires the installation of water heaters, roof does not meet the requirements, such as color steel roof, etc., to customer safety and brand reputation, loss of interest will be the sales department would rather refuse to install, but some dealers to sales performance, and security issues regardless, such as solar water heaters to be wind blown There are generally two reasons, one is the water heater is not securely installed, the other is the installation of water heaters, roofing material in question. \"Speaking of the installation of solar water heaters, fixed, Mr. Ma told reporters in detail:\" The water heater fixed aspect is very important, corners must be fixed with rope and cement, and the installation environment must pass, if the water heater does not use long-term should also be filled with water in the water heater in order to increase its weight, it will easily cause accidents and most customers do not know what kind of environment you can install solar water heaters, so the dealer obligation to advise customers to pay attention to this point, should not be blindly without regard to sales the customer\\ s security. \"
Himin salesman Hohhot, Ms. Miao told reporters that the public must use the brand solar water heater, installed in the sales because the brand is very responsible, when, under normal circumstances will not damage the waterproof layer, causing leaks. But the market, sometimes many brand-name vendors or inferior imitation product vendors, focus only on sales, service and sense of public choice is likely to encounter once the installation process is not formal, prone to leaks or other issues fixed is not strong.
CASE: zero complaints difficult to control the public to buy be careful
July 20, reporters from the Consumers Association of Hohhot to understand the situation. Complaint Department Fan Zhuren Consumers Association, told reporters: \"never received complaints from consumers about the water heater, so it is difficult to control, so the solar water heater in their choice of the time, to try to choose well-known brand, needs to sign purchase purchase and sale contract or agreement. \"
Found responsible for the accident on the water heater problems, Fan Zhuren said the accident investigation determined the cause of product quality reasons, installers or manufacturers sent improper construction, such as a hole in the roof has not been repaired damage caused by water leakage inside the building phenomenon, the customer install the water heater does not meet the installation requirements of the roof or is not securely installed, etc., should be responsible by the manufacturers and distributors. But not product quality problems, such as winter temperatures below ambient temperature under the heater and the user does not do a good job cracking protection measures lead to water heaters, explosion, or users of buildings in water, but living off due to suspected water heater leaking, do not fall manufacturers and distributors responsible for the scope, but users and properties. So in the event of an accident, you should first carry out detailed investigations to determine the cause of the accident, they go to be held accountable. \"